We've observed that many users have been reaching out directly to the forum owners with their concerns. While we understand that issues may arise, we kindly ask everyone to follow the proper channels when seeking assistance. Going forward, all concerns should be directed to [USERGROUP=4]@SWC Security Officer[/USERGROUP], who is responsible for handling initial inquiries and resolving issues when possible.

If the [USERGROUP=4]@SWC Security Officer[/USERGROUP] is unavailable or unable to address your concern, they will escalate the matter to the appropriate team member, such as the [USERGROUP=16]@SWC Community Manager[/USERGROUP]. If further assistance is required, the issue will then be brought to the attention of the [USERGROUP=11]@SWC Lead Community Manager[/USERGROUP] for resolution. By following this process, we can ensure that concerns are handled in an organized and efficient manner.

Please remember that our [USERGROUP=3]@SWC Owner[/USERGROUP] and [USERGROUP=17]@SWC Co-Owner[/USERGROUP] are working diligently behind the scenes to enhance and grow the forum. Their time is best spent on strategic improvements rather than addressing individual issues that can be handled through the proper support channels.

Additionally, for a quicker resolution, we encourage members to create a thread in the [I]Community Matters[/I] section before reaching out to staff directly. Many common issues can be resolved through community discussions, and this allows staff to focus on matters that truly require their attention. However, if your concern is urgent and requires immediate action, a staff member will assist as soon as they are available.

We appreciate everyone’s cooperation in helping us maintain an organized and efficient support system for the community.